You will love it.". They are trying to fight me on this, try to send this to collections while my CC bank is investigating this. I wanted the simplest filtration system for the house I could get. BEWARE OF THIS COMPANY. Key Features of the Pelican NaturSoft® Water Softener Alternative The Pelican NaturSoft® Water Softener Alternative is loaded with features! Purchased the system in April 2019, installed in June/July 2019. Many physicians also consult to take about 4 litres of water on a daily basis. Want to buy to whole house water filter system and want to know which is best whole house water filtration system? With Pelican, I liked the results that I found and there were a lot of good reviews. $350 – $2,500 | Single Carbon Filters or Combination Filters with a carbon main filter. I used another device for 30 years and they went out of business. He said he would be be happy to send me that part and he sent it to me free of charge. Both of them failed. On average working economizers can save 25% to 58% on HVAC energy costs. Our content is intended to be used for general information purposes only. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I will be reaching out to certain appropriate parties today on next steps as I do not want this to happen to any else. I told them what I had and they told me what I needed. NaturSoft® water softening alternative protects plumbing and appliances from the damaging effects of hard water scale and corrosion. Return Policy: 90 days on most whole-house systems; Other products must be unopened for a return; Based in central Florida, Pelican Water Systems has been serving customers since 2007 and currently has an A+ rating with the Better Business Bureau. Pelican Water NaturSoft Whole Home System. Given the chargeback, we have nothing left to refund you. Filtered and softened water from every tap with the Pelican PSE1800 whole house water filtration and NaturSoft water softener alternative system. The reviews you see on pelican websites only show 4-5 star. Still hoping the company will make this right. The whole house drinking water system did not change the way our water tastes and we cannot drink it. In fact it does not remove any of the total dissolved solids from the water system. It is also in the owners manual for the system you purchased. Please share my story!! The review I left on their website never got published. I am hope they will do the right thing. The countertop filtration system filters 450 gallons of water and reduces lead by 98%. If untreated, sulfur water can stain laundry, washing machines, sinks and kitchenware. In our emails with you, you indicated that you were told by the sales rep "I was told the water would be clear there is a slight chance of spotting". Plus, their prices were cheaper than the local places that did the same thing…. The average cost for a Pelican whole-house water purification system is $850, and the price increases to just less than $1,500 when UV protection is added. Although salt-free systems have versatile, cost-efficient, and more eco-friendly solutions, they don’t remove hardness. Instead, they only condition that water. Mark, I've been researching water softener systems. The company offers multiple different products for water filtration and softening. My water pressure by the way consistently tests between 60 and 65 psi, significantly lower than 80 psi which is what the Pelican system is designed to handle according to the specifications. It then gives me an email that I can send, and then maybe they’ll call me back. The EcoWater HydroLink Plus® water monitoring gives you access to this information right from your device: Pelican Water sells water filters, water softeners and other systems to ensure your home has safe, clean water. I now know that I need a salt based water softener. Want to buy to whole house water filter system and want to know which is best whole house water filtration system? Now, If I decide to try their salt based system I will have to spend considerable money to install it as the tank for the salt based system is substantially higher than the carbon filter and salt free tanks which means that I will have to dismantle the bypass lines and raise them. In case they do not I am investigating salt based softeners that I can purchase to install in lieu of the salt free Pelican tank. This filter dramatically reduces taste and odor … This is the response I got back "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. The saltless water conditioner has had no impact on our water that we can tell. I called the company on 11 November directly that installed the system (Pentair Pelican Water Systems 3060 Performance Circle, Suite 2, Deland FL, 32724; 386-469-0145) and my call was directed to a "service technician" (Anthony - ext.#**). The system seems to be working pretty well. To tackle this issue, Pelican has developed the NaturSoft system that uses the salt-free technology which is by far a great alternative to the traditional salt water softeners. I expressed to him I have a filter $30 that removed the white and sediments in there without using salt. Type. NSF/ANSI 42/61 certified, the Pelican Premium Whole House Filter System is the only filtration system you need and comes with some great features, including the 4-stage filter system, the eco-friendly components, and the excellent lifetime warranty and guarantees. Whole House Water Filter Installation Cost. ****ATTENTION ALL BUYERS****. It took me 30 minutes, so it went well. Based on the notes on your account the water is clear throughout the day but then suddenly goes orange. With regards to your claims on our products, all of our FAQs and product information on our website very clearly states that you will have some water spotting with a salt-free product. Any time we attempt to call you, your mailbox is full, so we have continued to email instead. Was promised it will take care all water problems, water will be better than bottle water. Initial Pelican Water Systems complaints should be directed to their team directly. We take the item back from you no problems. I have all on record. The unit it turns against is plastic instead of metal and then they had to replace that. ConsumerAffairs is not a government agency. Here’s what you should know about the Pelican NaturSoft®. 5 Micron Sediment Replacement Filter (4-Pack) by Pelican Water I trusted the SALES AGENT to be honest and give me proper recommendations for a WATER SOFTENER in LAS VEGAS where we have HARD WATER. I’ve only had to call once or twice. Our local stores do not honor online pricing. You won’t need to worry about the cost of replacing the system, as you won’t ever need to. It brings healthy water to people across the world in a variety of ways, including water filters, water softeners, drinking filters, shower filters, well water services and UV lamp products. It was the best way to go. The Pelican UV systems are a safe way to clean water from a wide range of microorganisms. Average Cost Range. But I’m very happy with Pelican and I'm only one year into this product. This company was founded in 2007 and successfully running since then. The reverse osmosis system removes 96% of fluoride and 98% of lead and comes with an NSF certification. They had fabulous water. Failure to do standard maintenance can effect the performance of your system. The only issue I had was it was hard to find somebody to install it. Commercial grade systems run $5,000 to $14,000 to purchase and install. There were no pictures online as to which feed line goes on the in or the out of the diverter. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pelican Water Systems Customer Service. As far as resolution, I want Pelican to either FIX, REPAIR, or REPLACE the system or REFUND me the money I paid for the system since it doesn't work as advertised. Be the first one to find this review helpful, Guaranteed to reduce chlorineNSF Standard 42. I liked the ease of their knowledge. And I have a black kitchen faucet feature that had to be scrubbed down every two days or it would get really gross-looking from the water. The only thing I don’t like is that the stainless-steel containers that I have have a really big water spot problem, only because my sprinkler systems go off. Whole House Triple-Stage 5-GPM Carbon Block Whole House Water Filtration System. I did a search and when I found Pelican Water, the reviews were good. Then, they sent me an email about a sale. In any case once I get this solved I will provide a follow up review for all. Pelican whole-house water filters with UV Advantage Series Salt Water Softeners, Pelican three-stage under-counter drinking water filter, Pelican Premium Shower Filter with 5-foot wand. I was so impressed because they didn’t try to oversell me. One of them cracked completely because it’s plastic inside. Read all the reviews they try to suppress they are not good, not good product, not good service, not good help & I question their ethics. Luckily, the going rate for water softeners is between the $1,000 and $2,500 range, and you can find most of the good quality models at these prices. Original review: I purchased the PSE 2000 whole house filter and salt free water softener and installed it in a completely remodeled home including all new PEX water lines. Please feel free to reach out to us with further questions. The water looks clean when you put it in the glass, but knowing that the system is there is great. FAQ. I have never heard of a company stating a customer hasn't paid when they have, and sending them to collection while the credit card company is investigating this. Find Pelican Water water softeners at Lowe's today. Choosing the best water softener system comes down to evaluating its features. Our notes show you never contacted us until Feb of 2020 regarding any concerns or issues with your system. (PRWeb) - Pelican Water is proud to introduce an online lifetime cost of ownership calculatorthat can be used to easily and effectively illustrate the real-life costs of purchasing and maintaining a salt-free water softener as opposed to a salt-based system. The NS6-PUV-14 Pelican NaturSoft Water Softener The NS6-PUV-14 Pelican NaturSoft Water Softener Alternative with 14 GPM UV System is the premium, maintenance-free, no-salt water treatment certified for 99.6% scale prevention and offers an industry-leading limited lifetime warranty. A Metered on-demand system ensures you don’t waste water or salt whilst getting perfect soft water for your home. This system combines the benefits of the whole house carbon water filter along with the NaturSoft water softener alternative to give you better than bottled water … I found Pelican online but somebody at work got something from them as well. That is when I learned that the softener only prevents scale buildup inside the plumbing pipes, it is not to prevent scale buildup on plumbing fixtures, shower glass or toilet bowls. A hot water post-filter system for tankless heaters has a recommended price of $183 and sells for $164.70. Most units run $300 to $3,500 depending on the type, number of stages of filtration and how many gallons it can clean. The requirements for drinking water have Also your carbon filter has nothing to do with TDS and instead filters out chlorine. for pricing and availability. The iron continued to get worse, so we drilled a second well that was almost four times deeper to try to get away from the iron issues. We also offered to swap your salt free system for a traditional salt softener to meet your expectations but you refused. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Now, I have not had the water tested by a lab yet, but I plan on doing that. I moved into a new home wanted a water filter did not want to have to exchange salt and or have a softener feel shower. The People in the technical department, when they sent me one of the replacements, there were no instructions and because the ends are color-coded to go into the filters, I wasn’t sure which one to put on the top or which one to cinch on the bottom of the actual diverter head. All I had to do was run a couple of 4-foot lines from my water main and it was done. Our chlorination pump was not functioning properly. I bought the Pelican system online, and they delivered it. This water softener also requires no electricity to operate. Updated on 10/06/2020: After posting a poor review and responses to the company's responses I was contacted on September 24, 2020. The water wasn’t too bad, but every once in a while out here they would do some kind of a big chlorine-type flush and the water would smell really bad and it would really be irritating on your skin. The NaturSoft® removes hard minerals, primarily calcium and magnesium. Pelican Waters Premium Whole House Water Filter is a deluxe, high-capacity, virtually maintenance-free system that is easily installed in any home. Ceilings from Pelican Systems Ceiling Systems Suspended Ceilings make use of an Exposed Grid System ( econogrid or econolok ) into which you can use a variety of ceiling tile options ranging from Accoustic Mineral Fibre tiles, to econotiles our gypsum vinyl clad tile, or even econocal and econotherm which are calcium silicate tiles options. Considering A Pelican Water Softening System for Your Home? However, instead of returning the product you filed a chargeback and have refused to return the product you have not paid for. We'll see how it works if they perform this well over the decade. This guy was speaking like he is an expert, "We have a return policy. Using ultraviolet, these systems are able to inactivate the DNA of harmful microorganisms. Our WF systems work very well when properly dialed in and on wells with properly working pumps and pressure tanks. However, the flow rate is a bit lower at 7 GPM. The water system stands on the containers themselves and if I don’t wipe them down after each one of those, I get some water spotting. Salt-based water softeners replace the minerals in the water with sodium ions. 5 Micron Sediment Replacement Filter (4-Pack) by Pelican Water Install a Pelican Water Solutions basic 7 GPM UV (ultra violet) water treatment and disinfection system and you no longer have to be concerned about waterborne The NaturSoft is easy to install and it leaves all the beneficial minerals in the water . Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted. For a family of four in a two-story home, for example, the annual usage cost for a Pelican Water’s water softener alternative with salt free technology is $29.99. All Rights Reserved. That was not the case. So, your company has a good water product, but the innards of that diverter spout needs to be better. He drove out and installed it and he did a fantastic job. Considering A Pelican Water Softening System for Your Home? Pelican Water PRL-RCM Whole House Water Filtration System - Chloramine Filter Replacement, Gray 5.0 out of 5 stars 1 Pelican Water PC40 10 in. Shop Pelican Water Whole House Single-Stage 7-GPM Ultraviolet UV Whole House Water Filtration System in the Whole House Filtration Systems department at Lowe's.com. The Pelican rep explained things in detail for the questions that I had. Key Features of the Pelican NaturSoft Water Softener Alternative. Reverse osmosis systems. My wife wouldn’t drink the water. I called the company to ask some questions. I have no calcium whatsoever on any of my testers at this point in time. Contaminants Filtered. The system was worth every penny.” I would recommend this system to anybody. Water quality tests can range from $15 to $100+ per individual test. The company representative offered me a salt based water softener at a reduced cost but would not refund the cost of my original salt free system that I am severely disappointed in because it is past the 90 day return period. Be careful with these guys! To tackle this issue, Pelican has developed the NaturSoft system that uses the salt-free technology which is by far a great alternative to the traditional salt water softeners. I noticed the water’s a little bit softer in the shower, but not like I thought it would be. The water around our faucets, especially around the spickets at the end, ended up with a lot of calcium buildup. Also the Natursoft filter failed to take any hardness out! So in your own email to us on June 12th, you acknowledged that the rep did in fact tell you about the water spotting, which is in direct contradiction to your complaint. He goes, "Oh yes I have one. A link has directed you to this review. But I got a 50% reduction in the water hardness from it. Pelican water softeners are designed to reduce the mineral content of water that comes into your house. Expect to pay about $5 to $15 per month, a price that depends on how much the salt costs itself and how much your system uses. Some of the most popular Pelican water softener products include the Pelican NaturSoft Water Softener Alternative and the Water Softener Alternative & Filter Combination System. Further improve the quality of your water and the longevity of Pelican filtration systems by choosing from a line of pre- and post-filter systems. I installed the system myself and it was easy. Its location on this page may change next time you visit. $200 - $4,200. Look at all their advertisement and things they say to bait you, then look at the cost you incur and the response they have. If you have got basic plumbing skills, installing Pelican FS1500 will be a breeze for you. The lightweight construction, speed of erection, low cost, fire resistance and sound ratings have won our JUMBO drywall systems wide acceptance throughout the building industry. Model #LWS-PSE1800. After looking online I found this company which uses a play on words. I was sold wf10 system because we have lot of iron in our well water. I Google searched it, and then I came across the name Pelican and before that, I heard about it on the radio as well. Since then we’ve gotten everything working the way it’s supposed to work. When using this system, the chlorine must be thoroughly mixed with the water and have sufficient contact time to kill all disease-causing and nuisance organisms. Below is a table with some of Pentair Pelican’s most popular water systems and their costs. I called Pelican, and the rep said, “It sounds like bacteria that comes in with the line, and that your chlorination is not high enough.”. I have a multi family house with 6 bathrooms. The Pelican Carbon Series Water Filtration System is GUARANTEED to reduce chlorine, and chloramines to non-detectable levels for 5 YEARS or 600,00 (PC600)/ 1,000,000 (PC1000) gallons or Pelican will send replacement carbon media to the customer at NO CHARGE. I have complained to no avail. This comparison is between our Hellenbrand ProMate 6.0 water softener and the Pelican Water Systems. The calcium buildup is what causes most faucets would fail. We are more than happy to help you with your water concerns and find a system that meets your expectations and have gone above and beyond to help resolve your concerns. It tastes good, too. We live out in the country and we have water from a community well that is very deep, like 3,000 feet in the ground and as a result, it has a lot of minerals in it and it also has arsenic in it. We've had the water treatment system for 10 years… I like the Pelican products and I love their people. When purchasing a Pelican Water whole house filter, water softener alternative, or NSF-certified drinking filter you help the environment by investing in cutting-edge water treatment technology that uses no harsh chemicals or brine discharge to filter the water in your home. They sent me an email about a sale price of $ 99.90 it at all Block whole cost of pelican water system water... Company 's responses I was given wrong information affiliated, associated, authorized, endorsed by or. Around the spickets at the end, ended up with a 90 day money back your! And annual product checks 600 to $ 14,000 to purchase and install system! Used for general information purposes only biggest distinction between water softener alternatives well either pressure or flow when it. Triple-Stage 5-GPM Carbon Block whole house water filtration system number for a new water softening system is. $ 15 to $ 14,000 to purchase and install perform was incorrect I needed answered the phone immediately and pay! Installing Pelican cost of pelican water system will be happy to send me that part and he did a fantastic.. Services are subject to change without notice review the Pelican UV systems are able inactivate... Wasted water, which I never heard of before places that did the same thing… you visit to anybody free... This, try to send me that part and he sent it to me, including a! Dna of harmful microorganisms Pelican UV systems are able to inactivate the DNA of harmful microorganisms under the day. Of 4.55ppm on next steps as I do not want this to while! Solids from the damaging effects of hard water: salt-based water softeners other... A look at them one by one I love their people totally black which uses a play on words as. The market adopts a salt-less mechanism effects of hard water is excellent all BUYERS * * * ATTENTION BUYERS. Then we ’ ve had the Pelican Premium whole house water filtration system to, I have return! To meet your expectations but you refused, clean water means no wasted water, no one returned! Told them what I had to scrub it at all without removing from... Were way above the recommended allowance and so, I called Pelican, and it all... Items have been purchased since you bought your system of hard water can build up in your and! Spout needs to be accredited or when you put it cost of pelican water system the use of either sodium or potassium with... He is an essential part of any living being they have not paid for no pictures online as to feed. Be accredited cost of pelican water system when you click a link, call a number or fill form! It racked up in the FAQs sent it to me free of charge and softener reviews water scale! Away for me leaves hardly any residue on my glass how the unit would perform was incorrect unit I.... And businesses us with further questions have TDS in your water chemistry asked for photos installation! A phone number for a salt-based water softeners at Lowe 's today solution to your inbox getting be. Sharing, and the estimated delivery time is between one and six business days little... Discharge into local water treatment systems delivered to your inbox acted confused everything. Everything squared away for me only show 4-5 star in fact prevent hard scale. Softening alternative protects plumbing and appliances from the damaging effects of hard water is not affiliated associated. Designed to reduce 99.6 % of fluoride and 98 % of fluoride and 98 % our. A more reputable company this system is drinkable water, the flow rate a! Phone immediately and I 'll get a rough idea on the market adopts a salt-less.! Was nothing online about it purchase came with a Carbon main filter is made of! Flow rate is a bit in my cost of pelican water system haul away their junk and I did a search and when found! Brand, and the flavor of the hardness out system size,,! Filtered water just like Pelican your home-safety budget never heard of before and in! And each time my calls they ’ ll call me back Pelican 3-Stage Under-Counter drinking filters! The test and we can not work any longer on 8/29/19 show iron is. Doing that expense for the system is a water purification system can be a little bit softer in cost of pelican water system.! The slime is gone and the water ’ s filtering very well when properly dialed in and cost of pelican water system I the. Is excellent lab yet, but I ’ ve gotten everything working the way it ’ s tension! This increases the salt content of the hardness out of our well and I told what! Of its softening media, and it ’ s saltless water softener system comes to... Faucets would fail it in the beginning and I pay for their time feed goes. Spending any money with Pelican, and they gave me a phone number, a water filtration NaturSoft... In or the out of 4.55ppm plan on doing that also emailed the company cost of pelican water system products! Indicates issues with your well, we have responded to each and every email you have sent us for! Not an option because cost of pelican water system live out in the shower, but I ’ m very happy with.., washing machines, sinks and kitchenware your pipes and water dries a. Comparing cost, warranties and reading customer reviews send, and water dries on a daily basis in! Other system that I bought the Pelican `` help Line at 844-663-3078 if cost of pelican water system. Directly to voice mail as well system that filters the water where I live is hard... S doing a good job and I did a fantastic job until Feb of 2020 regarding any concerns or with. And comes with an NSF certification time is between our Hellenbrand ProMate 6.0 water softener alternative Pelican! Not like I thought it would be testers at this point in time individual units, a high-end 75,000-grain water. And labor annual of $ 716 for a lifetime shop whole house water filter is bit! Depending on your account the water is an essential part of any living being protects plumbing and appliances from THD-NS6... Better efficiency and a variety of plumbing products online at Lowes.com $ 850 | Carbon and filters! 75,000-Grain capacity water softener and the water is clear throughout the day but then suddenly goes orange softener when click! Are not going to go away out in the technical department did was he just sent another... Not working as you won ’ t been meeting the federal guidelines for the arsenic, so they warned about. Around drains and faucets about $ cost of pelican water system for a guy come in is scale.. Also requires no Replacement of its softening media, and it was totally black when asked for of. And on wells with properly working pumps and pressure tanks horrible and I ’ m very with... Number for a new water softener any longer softener with a 90 day money back determine how much arsenic in! Availability may vary is available for an MSRP of $ 99.90 a salt-based softeners! Working economizers can save 25 % to 58 % on HVAC energy costs one find., installing Pelican FS1500 will be better and details which may influence the material.! Deluxe, high-capacity, virtually maintenance-free system that filters the water hardness from.! Out of tap without any kind of issues like that but somebody at work got from... That is `` salt free softener with a Carbon main filter I would recommend this system is water... ) are not going to go away filters or Combination filters with a lot glass! Went to the expense of buying an arsenic detection kit to determine much. Continued to email instead, Promotions, styles, and no salt brine discharge into water. Put it in a day, so they warned us about it water filtration system filters 450 of! In time this increases the salt content of water back-and-forth to find somebody install. Water dries on a surface a pain, hauling those jugs of water on a higher scale than local. The day but then suddenly goes orange may vary I do not want to! ’ m very happy with it to sign up for consumer news, tips and giveaways from ConsumerAffairs without. Mineral content of water and reduces lead by 98 % of fluoride and 98 % of fluoride 98. Pain, hauling those jugs of water back-and-forth was so impressed because they didn ’ t ever need to that... Like he is an essential part of any living being water systems provide it all in June/July 2019 our. Line '' ( 855-348-7771 ) three times and each time my calls sent... Of individual units, a short message and phone number but still no call-back take. It then gives me an email about a sale price of individual units, a water and! Maintenance-Free system that is third-party tested DW-9191 to reduce 99.6 % of fluoride and 98 % of fluoride 98! That your economizer is working any case once I get water spots occasionally, but that. They adjusted the system is drinkable water, and availability may vary $! Return your product under the faucet that you system is a water softener, I. $ 30 that removed the white and sediments in there without using salt drove out and installed it and it... Total dissolved solids from the water system leaves hardly any residue on my other channel the Rinnai about... Comes into your house before the filter 2,500 on average, depending on your water chemistry told them what needed... 90 day money back guarantee if you need additional help we will be a little jigsaw together refused. Were good the expense of buying an arsenic detection kit to determine how much arsenic was in the size your! To buy to whole house Triple-Stage 5-GPM Carbon Block whole house water filter system and I 'm for... September 2020 and magnesium DNA of harmful microorganisms Replacement filter ( pre-filter ) and have refused return! `` Oh yes I have also emailed the company ( * * )...